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Insurer Profits Are Strong While Patients Struggle to Pay Bills

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While patients grapple with runaway costs and the indignities of the U.S. healthcare system, the largest health insurance firms posted solid year-over-year earnings growth for the first half of 2022. In fact, experts don’t think they’ll struggle at all despite worrisome economic conditions.

These same experts also believe insurers with diverse revenue streams will stay strong as they absorb the impacts of lower enrollment as a result of inflation; rising medical costs; a possible recession, which could reduce employer-based enrollment; and the resumption of Medicaid eligibility redeterminations.

Why the disparity between insurers and the insured?

The answer is two-fold, according to Ge Bai, Ph.D., a professor at Professor at Johns Hopkins Carey Business School and Johns Hopkins Bloomberg School of Public Health.

In an interview with AIS Health, Bai points out that “insurance companies, because of their market position, are able to pass on inflation impacts to their end consumers.” Plan sponsors and ultimately, their members, bear the brunt of higher costs while insurers pocket greater profits.

Bai also articulates what many hesitate to say… that insurance companies “have pretty much captured customers. It’s not a very competitive market.” With little competition and no incentive to change current business practices, the greed and inequity will surely continue.

Employers and plan sponsors cannot rely on monopoly legacy insurance companies to care about their best interests. They need to take a more progressive approach and find an employee health plan that does care, especially with today’s rising inflation and the possibility of recession.

Unethical and Illegal: Cancer Centers Are Still Hiding Drug Prices

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Consumers cheered when the Hospital Price Transparency rule took effect in January 2021, requiring that facilities publish their payer-specific negotiated rates for drugs and services. Despite the positive news, there remains a blatant lack of compliance that continues to keep patients in the dark.

Everyone deserves a less costly, more compassionate health plan, especially those being treated for cancer. To follow up on how well the new rule was driving transparency, JAMA Internal Medicine conducted a study of private-payer prices for 25 commonly used cancer therapies at 61 cancer treatment centers so designated by the National Cancer Institute.

In its review of the JAMA study, Cancer Therapy Advisor summarizes the results by saying, “A majority of National Cancer Institute (NCI)-designated cancer centers violated federal law last year by failing to disclose payer-specific prices for cancer therapies.” By year-end, only 44% had disclosed private-payer prices for at least 1 of the 25 top-selling therapies. The remaining 56% remained utterly opaque and in defiance of the rule.

The JAMA study further estimated the acquisition costs for each of the 25 therapies and the extent to which they were marked up by the hospitals administering them. Median markups across all centers and payers ranged between 118% to a whopping 634%. Negotiated prices also varied considerably between payers at the same center.

JAMA concludes by stating, “The findings of this cross-sectional study suggest that, to reduce the financial burden of cancer treatment for patients, institution of public policies to discourage or prevent excessive hospital price markups on parenteral chemotherapeutics might be beneficial.”

It’s important to ensure that employer health plan sponsors pay fair prices not only for medical services and retail pharmacy drugs, but also for all drug claims on the medical plan, like those used for cancer treatment.

Advisors and employer health plan sponsors are best served by health plan administrators like Vitori Health that incorporate reimbursement controls for drugs delivered in facility care settings. This can have a significant impact in reducing overspending for employers and patients going through difficult life and death treatments.

Employers Need a Better Formulary to Deliver Rx Value and Savings

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Americans spend about $500 billion a year on prescription drugs with no visibility into the processes that set prices or the comparative effectiveness of drugs approved for the same clinical purpose. This opaqueness makes it impossible to ensure that prices are aligned with the value a drug provides.

PBMs are primarily responsible for this lack of transparency by adding cost through spread pricing and creating drug formularies based on the rebates they receive from manufacturers. The good news for employer health plan sponsors and their members is that some researchers are trying to change this.

In their review of research by the Center for Evaluation of Value and Risk in Health at Tufts Medical Center, Health Affairs notes that there is no single entity in the U.S. that makes drug coverage and pricing decisions. This is compounded by the mix of private and public payers that follow different rules, and a system that grants monopolies to drug manufacturers and allows them to charge whatever the market will bear.

A Way Forward

The way out of this mess is to build prescription drug formularies that consider comparative effectiveness research and cost. The researchers support the science-driven approach that is advocated by the Institute for Clinical and Economic Review (ICER) and is used by next-generation Rx plans to deliver better value and better outcomes.

ICER is an independent, non-profit research organization founded in 2006 at Harvard Medical School. It evaluates the clinical and economic value of prescription drugs, medical tests and devices, and health system delivery innovations. ICER believes that when drug pricing reflects how well the drug improves patients’ lives, it will incentivize transformational innovation by rewarding pharmaceutical companies for developing more highly effective drugs. Without such philosophical and economic shifts, Americans will continue to pay too much for drugs that do too little.

ICER has developed a recommended health-benefit price benchmark (HBPB) for U.S. drug prices, net of rebates and discounts. This is certainly a step in the right direction but as we know, rebates and other PBM practices are little more than a scam. Additionally, of all the drugs ICER has assessed, only slightly more than 25% were priced within their HBPB range.

Brokers and advisors can empower employers by offering prescription drug plans that deliver value based on cost and comparative clinical efficacy. It’s time to replace the predatory practices and overriding profit motive of PBMs with formularies that prioritize drugs offering the best overall value based on comparative data, next-generation payment technology, smart sourcing, and evidence-based improvements in patient outcomes and savings.

Contact Vitori Health for information about our non-PBM VitoriRx plan that does all this and more.

Join Us for Exciting Insights at the Health Rosetta Summit

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Health Rosetta Summit 2022 Denver Vitori Health Sponsorship

The Health Rosetta is an innovative blueprint for high performance health plans that is transforming the benefits experience for employers and plan members. Vitori Health supports this mission and is proud to sponsor and attend the upcoming Health Rosetta Summit in Denver.

Our shared mission can be summarized as simplifying the path to lower costs and improved financial performance through better benefits, improved outcomes, and higher quality care for employees. The Health Rosetta framework contains these foundational components and is constantly evolving to include more and better components, case studies, data, best practices, and related solutions.

Gathering to Do Good

The Health Rosetta Summit will take place on August 15-17, 2022 in Denver, Colorado. The outstanding speakers and robust content will focus on how “Transparency Rebuilds the American Dream” and is a proven path to delivering world class health care to employees at significantly less cost.

The goal is for attendees to collaborate with the CEOs, union and civic leaders, and benefits advisors who have “transformed health plans from the #1 driver of inflation, poverty and bankruptcy to the top driver of restoring hope and well-being.”

Vitori Health is proud to sponsor and participate in this exceptional event. Attendees visiting the Hydration Station can pick up an eco-friendly water bottle and enjoy a variety of beverages to stay healthy and hydrated throughout the summit.

We are also hosting a raffle at the Hydration Station for an inflatable stand-up paddleboard. Just scan the QR code and use our Dynamic Financial Impact Calculator to estimate savings using Vitori Health. Downloading the results automatically enters attendees in the raffle.

We look forward to strengthening our connections to member advisors, employers, solutions providers, and ecosystem guests at this Health Rosetta community-building event. It’s time to scale simple, practical, and proven fixes to the healthcare system!

Better Health Insurance Literacy Can Reduce High Health Care Costs

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Employers take great care to choose the best possible health plan for their members. But to get value from their plan, employees must understand common health insurance terms to make sound health care decisions. A recent study shows how a lack of literacy is resulting in confusion and higher costs.

The 2022 health insurance literacy survey published by HealthCare.com asked respondents how well they understood specific health insurance language. The results show “bewilderment over a wide range of health insurance terms and how health insurance functions in the United States.”

Health Insurance Literacy 1
Source: Health Insurance Literacy Survey 2022

Despite these varying degrees of confidence, it’s clear that respondents don’t correctly understand how things work.

For example, “copay” ranks as the best understood of all the health insurance terms presented. And yet half of all respondents erroneously “believe that copays count toward deductibles when they generally do not.”

Health Insurance Literacy 2
Source: Health Insurance Literacy Survey 2022

Additionally, “understanding the meaning of “in-network is crucial to not getting socked by unexpected health insurance bills. But 4 in 10 respondents (41%) were unable to select the correct option” among four choices to describe its meaning: “See only doctors who are contracted with a carrier associated with your policy.”

As a result, “1 in 4 Americans (26%) say lack of health insurance understanding caused them to receive a higher than expected medical bill.”

Strategies for Empowerment

Employers are ideally positioned to bring clarity to the healthcare conversation and help employees avoid surprise medical bills due to misunderstandings. Here are several strategies that can help members (and employers) in significant ways.

  • Expand current financial education programs to include health insurance education. Human Resources and/or plan administrators can create custom resources that meet the specific needs of their workforce and reinforce this information during open enrollment.
  • Implement a compassionate, member-focused health plan that unburdens plan administrators by offering unlimited access to personalized support services during open enrollment and beyond. Services should combine member assistance with claims, unexpected bills, and providers, with education on plan features and guidance navigating the healthcare system.
  • Choose an open access plan that eliminates confusion about network providers and the potential for high or unexpected medical bills.
  • Avoid legacy insurance carrier plans that have strict networks as well as reference-based pricing (RBP) plans, which are adversarial with providers. Payment under RBP plans is considered unfair, and providers often bill patients for the balance of what they thought they should have been paid. Instead, consider a next-generation plan that uses Fair Market Payment™ (FMP) that is equitable for providers, employers, and plan members while saving significantly over legacy insurance plans.

Everyone benefits when employees understand health insurance language and have a simpler, cost-saving, open access plan with better member support.

When Did Health Care in America Become Tragically Funny?

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Is laughter really the best medicine? Sadly, it is mightily needed to offset these tragic “health care” experiences. While it’s easy to shake our heads at the absurdity of the American healthcare system, it’s hard to laugh at its outrageous and often heartbreaking impact on patients.

Can you imagine being charged to hold your newborn after delivery? Or repossessing a veteran’s prosthetic legs because he couldn’t afford the copay?

How about the woman who was charged $40 for crying during her doctor visit? In this and in another case, patients were charged for a “brief emotional/behavorial assessment.” This insidious and much abused billing code is often used to pad the bill. And while the charges are low and easily overlooked, they add up to millions of dollars in profits.

Under our dystopian healthcare system, Americans suffer from staggering medical debt and forego needed medications, mental health care, and life-saving surgeries they cannot afford.

Still laughing? We didn’t think so.

How to Win the War for Talent with Better Employee Health Benefits

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The war for talent has escalated thanks to “The Great Resignation,” a pandemic-driven trend in which employees are quitting their jobs in record numbers. While some change careers, most seek new positions that better align with their priorities, which include higher pay and better health benefits.

This level of churn is exhausting, expensive, and disruptive. Consider that 44% of employees are “job seekers” and of them, 33% are active “job hunters,” according to the 2022 Global Benefits Attitudes Survey conducted by WTW (Willis Towers Watson).

Additionally, Gallup estimates that “The cost of replacing an individual employee can range from one-half to two times the employee’s annual salary. So, a 100-person organization that provides an average salary of $50,000 could have turnover and replacement costs of approximately $660,000 to $2.6 million per year.”

Clearly, this is not sustainable.

The Importance of Cost-Effective Health Benefits

Although making more money is often the top reason for changing jobs, a CNBC analysis of the WTW survey identifies health benefits as the #2 reason why “almost 20% said they’d take a new job for the same pay — suggesting factors other than wages are important, too.”

The WTW survey affirms this. “Benefits packages that meet the needs of employees and provide an enhanced experience result in significantly greater retention (78% vs 41% when the benefits package does not meet the needs).”

Employers competing for top talent should consider replacing high-cost, traditional health plans with innovative plans that challenge and transcend the byzantine practices of insurers, PBMS, and health systems. Decisive steps can be taken today to offer enhanced health benefits that deliver better access to care at lower, more realistic costs for employers and employees.

Employees Have Responsibilities Too

It’s one thing for employees and job seekers to demand better health benefits. It’s another to take responsibility for personal finances by fully understanding everything offered by a health plan.

The Wall Street Journal asserts that the best time to evaluate plan options is during open enrollment. When confronted with thick booklets and lengthy documents, many employees make quick, simple choices instead of exploring the potential value of more complex plan options. This is a missed opportunity to save money and secure the most appropriate coverage for their family.

It also prevents employees from evaluating whether certain benefits are worth the cost. While employers have been ramping up benefits in the war for talent, inflation has made consumers more cost sensitive. Employees can reduce monthly paycheck deductions and increase satisfaction with their health plan by choosing only those benefits that best support them, especially during the continued and evolving pandemic.

A Sustainable Benefits Future

In the war for talent, health plans that offer better health benefits at a lower cost have a clear competitive advantage. When companies save 30% on health plan spending without cost shifting, they can redirect those funds to what employees and candidates seek: higher salaries and signing bonuses, increased direct and indirect compensation, and enhanced employment amenities. And there’s an immediate and significant improvement to the balance sheet that can catapult a business ahead of its competition.

Employees are demanding health benefits beyond the status quo as they move from job to job. Employers can make that happen by offering a better health plan experience and helping employees evaluate their options during open enrollment.

Now that’s sustainable!

Only 26 Percent of U.S. Physicians Are Still Independent. Why?

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Twenty years ago, nearly two-thirds of doctors were independent practitioners. Today, only one-quarter remain independent. This mass exodus is being driven by financial pressures, marketplace competition, and the politics of health care. Which begs the question: where have all the doctors gone?

They’re still here… they’ve just switched from being employers to employees. Research by the Physicians Advocacy Institute reveals that by the end of 2021, 52.1% of physicians were employed by hospitals and health systems and another 21.8% were employed by corporate entities such as health insurance and private equity firms.

This is not good news for consumers. Health systems, which are aggregating unchecked across the country, buy and control doctors in order to capture and control more revenue. This is done under the guise of “integration efficiencies.” However, anyone who’s had the misfortune to be a patient can attest to the inefficiency, duplication, miscommunication, and unpleasant billing surprises within these mega systems.

Health systems routinely buy and employ primary care physicians (PCPs) and press these doctors for high volume patient throughput. This leaves mere minutes for most PCP visits and drives more tests and procedures. It also increases costs and maximizes revenue generation for the health system.

Direct Care or Referral?

It gets worse. To maintain this level of throughput, PCPs employed by health systems are required to refer patients to specialists and outpatient facilities within their vertical system, further generating revenue while limiting choice for patients and doctors.

These PCPs are practicing well below their licensure capability. Family, internal, and general medicine physicians are well trained to care for most acute illnesses and manage the most prevalent chronic conditions when patients don’t have extenuating circumstances. Try getting an IV, stitches, a mole or skin tag removed, or a simple fracture set in a PCP office today.

Twenty years ago, less than five percent of PCP visits resulted in a referral to a specialist. The rate of referrals to specialists has more than tripled today.

A New Model for Independent Physicians

Our health care system needs more Direct Primary Care (DPC) physicians who maintain their independence from hospitals, health systems, and corporate employers. DPCs can provide a much wider array of care and when necessary, can refer to lower cost, higher quality independent specialists.

Some DPCs have joined accountable care organizations and adopted patient-centered, medical home models. Nearly 24% are considering ancillary or subscription-based services to benefit their patients.

These doctors generally charge a monthly fixed fee that covers most of the care that the average patient and family will need, including telemedicine, annual checkups, basic blood work, urgent care, chronic condition care, medication management, and more, all without insurance paperwork and extra cost.

This disturbing trend reinforces the industry emphasis on generating profit vs. helping practitioners provide optimal health care. The unfortunate result is that physician and patient choice will continue to erode while costs rise and quality of care declines.

Controversial PBM Business Practices to be Exposed by FTC Inquiry

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In a unanimous and bipartisan decision, the Federal Trade Commission (FTC) will investigate the secretive practices of six of the largest Pharmacy Benefit Managers (PBMs) in the country. Diverse stakeholders are hopeful this action will unravel years of corruption and reduce prescription drug prices.

The FTC demanded records detailing the business practices of CVS Caremark, Express Scripts, Optum Rx, Humana, Prime Therapeutics, and MedImpact Healthcare Systems. The action has been praised by plan sponsors, pharmacy industry groups, and community pharmacy owners who are subject to clawbacks and additional fees that limit competition and consumer choice.

Of particular concern is the growing trend toward vertical integration… a closed loop in which PBMs are owned by or affiliated with large national health plans. They are also integrated with mail order and specialty pharmacies, significantly expanding their profits and reach in the pharmacy supply chain.

Lina M. Khan, Chair of the Federal Trade Commission, summarizes the situation in this recent quote. “Although many people have never heard of pharmacy benefit managers, these powerful middlemen have enormous influence over the U.S. prescription drug system. This study will shine a light on these companies’ practices and their impact on pharmacies, payers, doctors, and patients.”

Practices to Implement Now

While the FTC conducts its long overdue investigation of the self-serving predation of legacy PBMs, employers and plan sponsors can seek out pharmacy benefit plans that take a more equitable and contemporary approach.

Plans should incorporate these key management features:

  • A plan design driven by lowest net cost + medically-appropriate drug procurement and transparent administration
  • Rx pricing technology that departs from discounts off fictitious prices created by PBMs under investigation
  • A formulary based on comparative effectiveness, not one filled with high-cost drugs that are essentially bribed by rebates
  • Rigorous clinical management with manual, evidence-based prior authorization controls vs. the auto-authorization used by the troubled legacy PBMs
  • Built-in advocacy for securing manufacturer financial assistance and alternative drug sourcing channels for high-cost and specialty medicines

The FTC confirms that PBM operations have been “difficult or impossible to understand for patients and independent businesses across the prescription drug system.” Employers should be encouraged by the Rx management options currently available and the industry-wide changes that are likely to result from the FTC’s probe.

While there is an imperative for immediate accountability, the immortal words of Reverend Dr. Martin Luther King, Jr. remind us that “the arc of the moral universe is long, but it bends toward justice.”

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